Return & Refund Policy

Return & Refund Policy

We want you to be satisfied with your Elevo purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To request a return, contact us at [ELEVO SUPPORT EMAIL] with your order number and the reason for your request.

Returns sent without prior approval may not be accepted.

Return Conditions

The product must be returned:

  • complete with all accessories, mounting hardware and instructions;
  • undamaged by misuse, incorrect installation or modification;
  • in its original packaging where reasonably possible.

We may reduce the refund if the product has been handled beyond what is reasonably necessary to inspect it.

UK Cancellation Rights

UK customers may cancel an online purchase within 14 days of receiving the order, without providing a reason.

After notifying us, the product must be returned within a further 14 days.

Return Shipping

For change-of-mind returns, return shipping costs are the customer’s responsibility.

We recommend using a tracked shipping service.

If the product is faulty, damaged or incorrect, Elevo will cover reasonable return shipping costs.

The correct return address will be provided after your request is approved.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be sent to the original payment method. Where required by law, the refund will be processed within 14 days after receiving the returned product or proof that it was sent back.

Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives.

Contact us promptly if the product is faulty, damaged or different from what you ordered. Include photographs or a short video showing the issue.

Customers may be entitled to a refund, repair or replacement where a product is faulty, not as described or unfit for its intended purpose.

Non-Returnable Products

We cannot accept returns for:

  • products damaged through misuse or incorrect installation;
  • products that have been modified;
  • products missing essential parts or accessories;
  • gift cards;
  • final-sale products, where legally permitted.

This policy does not affect your statutory consumer rights.

Contact

For return or refund requests, contact:

[ELEVO SUPPORT EMAIL]