Privacy Policy

Last updated: 16 July 2026

This Privacy Policy explains how Global Ecom Solutions LLC, trading as Elevo, collects, uses and shares your personal information when you visit elevo.store, place an order or contact us.

Information We Collect

We may collect:

your name;
email address and telephone number;
billing and delivery addresses;
order and transaction details;
payment information processed securely by our payment providers;
communications sent to customer support;
IP address, browser and device information;
website activity, cookie preferences and marketing preferences.

How We Use Your Information

We use personal information to:

process payments and fulfil orders;
arrange shipping and provide tracking updates;
respond to customer-support requests;
manage returns, refunds and disputes;
detect fraud and protect our store;
comply with legal, tax and accounting obligations;
improve our website, products and services;
send promotional communications where permitted.

Legal Bases for Processing

Depending on the circumstances, we process your information because:

it is necessary to fulfil our contract with you;
we must comply with a legal obligation;
it supports our legitimate business interests;
you have provided consent.

You may withdraw your consent to marketing communications at any time.

How We Share Your Information

We may share necessary personal information with service providers that help us operate our store, including:

Shopify;
payment processors;
product suppliers and fulfilment partners;
delivery carriers;
customer-support providers;
fraud-prevention services;
analytics and advertising providers;
legal, tax and professional advisers;
public authorities where required by law.

We do not sell your personal information for monetary payment.

International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where required, appropriate legal safeguards will be used to protect international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to:

complete and document transactions;
provide customer support;
comply with legal, accounting and tax requirements;
prevent fraud;
resolve disputes;
enforce our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Cookies

Elevo uses cookies and similar technologies to:

operate the online store;
remember your preferences and shopping basket;
analyse website performance;
support marketing and advertising.

Where required, non-essential cookies will only be activated after you provide consent. You may manage your preferences through the cookie settings available on our website.

Marketing Communications

Where permitted, we may send you product updates and promotional offers.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us.

Your Privacy Rights

Depending on applicable law, you may have the right to:

access your personal information;
correct inaccurate information;
request deletion;
restrict or object to certain processing;
withdraw consent;
request data portability;
lodge a complaint with a data-protection authority.

To submit a privacy request, contact us at [ELEVO PRIVACY EMAIL]. We may need to verify your identity.

UK customers may also raise concerns with the Information Commissioner’s Office.

Security

We use reasonable technical and organisational measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our store is not directed at children, and we do not knowingly collect personal information from children for the purpose of selling our products.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal obligations. The latest version will always appear on this page.

Contact

Legal business name: Global Ecom Solutions LLC
Trading name: Elevo
Website: elevo.store
Email: [ELEVO PRIVACY EMAIL]
Business address: [BUSINESS ADDRESS]